Q: Are you a manufacturer or a trading company?
A: We are a manufacturer, and our factory is located in Guangdong, China.

Q: If we choose you as our long-term supplier, what kind of services can you provide to our company?
A: Thank you. By choosing our factory, you will receive the following services:

First, we can provide you with a stable and consistent supply of the products you need, ensuring that your business operations run without interruption.
Second, we can assist you in acquiring new clients; by helping you meet the diverse requirements of different customers, we enable you to expand your business reach to a wider audience.
Third, we can produce samples for your new designs, allowing you to launch your new product lines quickly and efficiently.

Q: What kind of challenges have you helped your clients resolve?
A: We have a client in Turkey whose company ranks among the top 10 in the country. Initially, we produced various gemstones for their jewelry collections. As part of their future strategic planning, they installed gemstone-cutting machinery; however, they were unsure which cutting tools to select for processing these gems. They reached out to us via WhatsApp, sharing details about their specific machinery and their operational concepts. We communicated with them promptly and provided guidance on selecting the appropriate cutting tools and methods. Today, this Turkish client is fully capable of cutting gemstones in-house and continues to maintain a long-term partnership with us, placing regular orders.

Q: Do you treat different types of business clients—such as manufacturers, wholesalers, and retailers—differently?
A: Certainly. Since different business models typically involve varying order volumes, there will naturally be differences in product pricing. However, in terms of service, we provide the exact same level of support to every client, regardless of their business type. If and when their order volumes reach the same level, their pricing will also become identical; at that point, clients of any business type will enjoy the exact same service standards and pricing terms.

About us

Customer services

Sell on waimao.163.com